These Terms and Conditions apply to the purchase of psychological counselling services through the website www.mojra.info (hereinafter referred to as the “Website”). The operator of the online store on the Website is Psychologická poradna MOJRA s.r.o., with its registered office at Na Návsi 1537/109a, 747 14 Ludgeřovice, Company ID: 096 26 972, VAT ID: CZ09626972 (hereinafter referred to as the “Website Operator”).
The contracting party providing the services (hereinafter referred to as the “Provider”) is:
a) Psychologická poradna MOJRA s.r.o., with its registered office at Na Návsi 1537/109a, 747 14 Ludgeřovice, Company ID: 096 26 972, VAT ID: CZ09626972, if the subject of the order is an online psychological consultation (video call/telephone) according to the offer on the Website;
b) Online psychologická pomoc s.r.o., with its registered office at Na Návsi 1537/109a, 747 14 Ludgeřovice, Company ID: 177 30 601, if the subject of the order is an e-mail consultation, a package of consultations and/or a gift voucher, unless otherwise stated for the specific service on the Website.
The specific Provider is always stated in the ordering process and in the order confirmation (acceptance) sent to the client. For the purposes of these Terms and Conditions, a Client means a natural person who concludes the Contract outside the scope of their business activity or outside the scope of independent exercise of profession.
Administrative handling and contacts, the ordering process, user account, technical and administrative communication may be ensured by the Website Operator even in cases where another entity listed above is the contracting party (Provider). The rights and obligations arising from the Contract (in particular provision of the service, invoicing, withdrawal from the contract and handling of complaints) are always borne by the specific Provider stated in the order and in the acceptance.
1. Introductory Provisions
1.1 These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) regulate, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a contract for the provision of psychological counselling (hereinafter referred to as the “Contract”) concluded between the Provider and the Client through the web interface of the store on the Website. The web interface of the store is operated on the website www.mojra.info.
1.2 The Terms and Conditions do not apply to cases where the person intending to conclude a contract for the provision of psychological counselling is a legal entity or a person acting within the scope of their business activity or within the scope of their independent exercise of profession. In cases where services are used by employees of legal entities as natural persons, they are regarded as end clients for the purposes of the legal relationship and these Terms and Conditions apply to them in full.
1.3 Deviating provisions from these Terms and Conditions may be agreed in the Contract. Deviating provisions take precedence over the provisions of these Terms and Conditions.
1.4 These Terms and Conditions form an integral part of the Contract. The Terms and Conditions and the Contract are drawn up in the Czech language and the Contract may be concluded in the Czech language.
1.5 The wording of the Terms and Conditions may be unilaterally changed or supplemented by the Provider. The changes do not affect the rights and obligations arising during the period of effectiveness of the previous wording of the Terms and Conditions.
2. User Account
2.1 On the basis of the Client’s registration carried out on the website, the Client may access their user interface. From their user interface, the Client may order services (hereinafter referred to as the “User Account”).
2.2 When registering on the website mojra.info and when ordering services, the Client is obliged to provide all data correctly and truthfully. The data provided by the Client in the User Account and when ordering services are considered correct by the Provider. The Client is obliged to update the data stated in the User Account in the event of any change.
2.3 Access to the User Account is secured by a username and password. The Client is obliged to maintain confidentiality regarding the information necessary to access their User Account.
2.4 The Client is not entitled to allow the use of the User Account by third parties.
2.5 The Provider may cancel the User Account, in particular in the event that the Client does not use their User Account within a previously agreed period, or in the event that the Client breaches the obligations arising from the contract for the provision of psychological counselling (including the Terms and Conditions).
2.6 The Client acknowledges that the User Account may not be available continuously, in particular with regard to the necessary maintenance of the Provider’s hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
2.7 The Provider is entitled to temporarily restrict or suspend access to the User Account if there is a reasonable suspicion of misuse of the account, breach of security or unauthorized interference with the Website; the Client shall be informed of such measure without undue delay.
3. Conclusion of the Contract for the Provision of Psychological Counselling
3.1 All presentation of services placed in the web interface of the store is of an informative nature and the Provider is not obliged to conclude a contract for the provision of psychological counselling regarding such presented services. The provision of Section 1732(2) of the Civil Code shall not apply.
3.2 The web interface of the store contains information about the services, including the prices of individual services. The web interface of the store also contains information about the method of provision of the services.
3.3 To order a service, the Client shall complete the order form in the web interface of the store. The order form contains in particular information about:
3.3.1 the ordered service (the Client marks and selects the ordered service from those offered),
3.3.2 the method of payment of the service price,
3.3.3 information about the method of provision of the service.
3.4 In the case of ordering a transferable gift voucher, its validity is 4 months. The conditions for redeeming the gift voucher are available in the Provider’s web interface.
3.5 In the case of ordering a discounted package of consultations, its validity is 5 months.
3.6 One e-mail consultation may contain a maximum of 3,600 characters in the basic price according to the current price list stated on the Website. The Client acknowledges that when writing an e-mail consultation in the web interface of the store, they are continuously informed about the current text length and the current price of the service. In the event of exceeding the limit of 3,600 characters, the price is automatically recalculated (increased) according to the length; when reducing the length, the price is automatically recalculated (reduced). The Client has the possibility to adjust the length of the e-mail consultation and thus also the price of the service until the moment of sending the order. By sending the order, the Client confirms the length of the e-mail consultation and the final price stated in the order. The number of characters is calculated including spaces and includes the text inserted into the relevant field in the web interface.
3.7 Before sending the order to the Provider, the Client is allowed to check and change the data that the Client entered into the order, also with regard to the possibility for the Client to detect and correct errors arising when entering data into the order. The Client sends the order to the Provider by clicking the “SEND” button. The data stated in the order are considered correct by the Provider. The Provider shall confirm receipt of the order to the Client without undue delay by electronic mail, to the electronic mail address of the Client stated in the user interface or in the order (hereinafter referred to as the “Client’s electronic address”).
3.8 The contractual relationship between the Provider and the Client arises upon delivery of the acceptance of the order, which is sent by the Provider to the Client by electronic mail to the Client’s electronic address. After delivery of the acceptance, it is no longer possible to unilaterally change the order, in particular as regards the type of service, the consultation date, the selected psychologist (if relevant) and the scope of performance, unless the Provider expressly confirms the change.
3.9 The Client agrees to the use of means of distance communication (in particular Google Meet, WhatsApp, Viber, Signal, Telegram and Microsoft Teams), or another similar means of communication, when providing the service, if such means of communication is selected in the order or confirmed by the Provider. The costs incurred by the Client when using means of distance communication in connection with the provision of the service (e.g. internet connection costs) shall be borne by the Client, and such costs do not differ from the basic rate.
3.10 A consultation means a one-time time-limited provision of psychological counselling service in the duration stated in the order (e.g. 50/60/90 minutes). The consultation time begins at the agreed start of the consultation. Late connection of the Client or technical preparation on the part of the Client does not extend the agreed duration of the consultation, unless the parties expressly agree otherwise.
3.11 The services are primarily intended for persons older than 18 years. In the event that the recipient of the service is a minor, the order may be concluded and the service ordered only by their legal representative (or another authorized person), who is the contracting party. The legal representative is obliged to grant consent to the provision of the service to the minor expressly within the ordering process, in particular by stating this fact in the note to the consultation order (or by another method enabled by the Website). At the request of the Provider, the ordering person is obliged to prove the authorization to act on behalf of the minor and the Provider is entitled to request verification of the granted consent (in particular before the provision of the service).
3.12 For minors under 16 years of age, the legal representative (or another authorized person pursuant to Article 3.11) must be present at the beginning of the consultation and grant the psychologist explicit oral consent to provide the consultation to the minor. If such consent is not granted or cannot be verified at the beginning of the consultation, the psychologist is entitled not to commence or to terminate the consultation; in such case, the procedure shall be analogous according to the cancellation/no-show conditions stated in Article 5, unless the parties agree otherwise.
4. Price of the Service and Payment Terms
4.1 The prices of services are stated in the price list on the Provider’s web interface. The prices of services are stated including value added tax and all related fees. The prices of services remain valid for the period during which they are displayed in the web interface of the store. This provision does not limit the possibility of the Provider to conclude a contract for the provision of psychological counselling under individually agreed conditions.
4.2 The Client may pay the price of the service to the Provider by the following methods:
a) cashless through the GoPay payment system,
b) cashless by bank transfer to the bank account of the relevant Provider,
c) through selected employee and other benefit programs.
Bank details for payment by transfer (including IBAN/BIC for foreign payments) are stated on the Website in the section “Bank Accounts” (currently also available at https://mojra.info/mojra-counseling-eccounts); the payment recipient and any payment details are always stated in the order and in the order confirmation (acceptance).
4.3 The services under the contract for the provision of psychological counselling shall not be provided before the price of the service has been paid in full.
4.4 In the case of cashless payment, the price of the service is payable within two days from the conclusion of the contract for the provision of psychological counselling.
4.5 In the case of cashless payment, the Client’s obligation to pay the price of the service is fulfilled at the moment when the relevant amount is credited to the Provider’s account.
4.6 Any discounts on the price of services provided by the Provider cannot be mutually combined.
4.7 In the case of sending a printed gift voucher to the Client’s postal address, the Provider shall charge postage in the amount of CZK 40. The price of postage may change depending on the current price list of the Czech Post.
4.8 In the case of issuing a written report/confirmation from the completed consultation, the Client shall be charged a one-time fee in the amount of CZK 1,500 (confirmation in Czech or Slovak language), or CZK 3,000 (confirmation in English language).
4.9 Arranging an express appointment with a psychologist is charged at an individual rate.
4.10 The invoice for the paid service is delivered electronically to the Client’s e-mail address within 24 hours after the payment is credited to the counselling centre’s account. If this 24-hour period falls on a weekend or a public holiday, the invoice is delivered no later than the next working day. At the same time, the invoice is made available in the Client’s user interface, where it can be found under the same conditions – no later than 24 hours after payment, or the next working day in the case of weekends or holidays.
4.11 If the consultation appointment is offered as “express” or is agreed for a time shorter than 24 hours from the conclusion of the contract, the Client is obliged to pay the price of the service without undue delay (typically by online payment). If the payment is not credited in time so that the service can be provided, the Provider is entitled to cancel the appointment; this does not affect the Provider’s right to charge a cancellation fee pursuant to Article 5, if the reason for non-provision of the service was a delay on the part of the Client. In the case of an express appointment, the Client acknowledges that by reserving the appointment, the psychologist’s capacity is blocked; if the payment is not credited in time, this is considered a cancellation for reasons on the part of the Client.
5. Withdrawal from the Contract, Commencement of Performance Before the Expiry of 14 Days and Cancellation Terms
5.1 If the Client is a consumer and the contract for the provision of psychological counselling is concluded by distance means (in particular through the Provider’s website), the Client has the right to withdraw from the contract without giving a reason within fourteen (14) days from the date of conclusion of the contract, in accordance with Section 1829 et seq. of the Civil Code.
5.2 For withdrawal from the contract, the Client may use the model form which forms an annex to these Terms and Conditions, or make the withdrawal by another unequivocal statement. The withdrawal from the contract may be sent in particular to the Provider’s e-mail address support@mojra.info. To comply with the deadline, it is sufficient to send the withdrawal before its expiry.
5.3 In the case of valid withdrawal from the contract pursuant to Articles 5.1 and 5.2, the contract is cancelled from the beginning. The Provider shall return to the Client without undue delay, no later than fourteen (14) days from the delivery of the withdrawal, all funds which it received from the Client under the contract, by the same method by which the Provider received them from the Client, unless the parties agree otherwise.
5.3.1 If the service was paid through a benefit program, the return of performance is also governed by the rules of the specific benefit program. The Provider returns the performance primarily in the same way in which it was received, i.e. especially in the form of returning benefit points/credits, if the benefit program and its technical setting allow it. The Client acknowledges that in the case of payment through a benefit program, it is generally not possible to return monetary funds, as the Provider did not receive them from the Client. If the return by the original method is objectively not possible (e.g. due to the rules of the benefit program, technical limitations or expiration of the cancellation period in the benefit system), the Provider is entitled to provide the Client with an alternative solution of corresponding value, in particular credit for drawing services or a gift voucher. This does not affect the mandatory consumer rights arising from legal regulations.
5.4 The Client acknowledges that they may request the provision of the service (e.g. consultation) before the expiry of the withdrawal period (14 days). In such case, the Provider shall commence the provision of the service before the expiry of 14 days only on the basis of the explicit consent of the Client granted within the ordering process (e.g. by ticking the relevant box/checkbox).
5.5 The Client who grants consent pursuant to Article 5.4 acknowledges that:
5.5.1 if the service is fully provided before the expiry of the 14-day period, they lose the right to withdraw from the contract within the meaning of Section 1837(a) of the Civil Code;
5.5.2 if the Client withdraws from the contract after the commencement of the provision of the service, but before its full provision, they are obliged to pay the Provider a proportional part of the price corresponding to the scope of the performance actually provided until the moment of withdrawal, in accordance with Section 1834 of the Civil Code. The proportional part shall be determined according to the extent of the provided service (e.g. according to the actual length of the consultation provided in minutes or according to the part of the service already carried out).
5.6 The provisions of Articles 5.7 to 5.11 regulate the change of appointment and cancellation (cancellation) of the ordered consultation as organisational and contractual conditions. This does not constitute withdrawal from the contract within the meaning of Section 1829 of the Civil Code.
5.7 The Client may request a change of appointment or cancellation of the ordered consultation through the Provider’s e-mail address. A change of appointment is possible only once, unless expressly agreed otherwise between the Client and the Provider. The Provider may in exceptional cases (e.g. serious reasons on the part of the Client) allow another change of appointment individually.
5.8 Change of appointment / cancellation without fee:
The Client may change or cancel the consultation no later than forty-eight (48) hours before the agreed start of the consultation without a cancellation fee.
5.9 Cancellation fees for later change/cancellation:
5.9.1 in the case of change or cancellation of the consultation at a time shorter than 48 hours and longer than 24 hours before the start of the consultation, the cancellation fee is 50% of the consultation price;
5.9.2 in the case of change or cancellation of the consultation at a time shorter than 24 hours before the start of the consultation, the cancellation fee is 100% of the consultation price.
5.10 Failure to attend (no-show):
If the Client does not attend the consultation, does not connect in time, or is not reachable on the agreed communication channel, the consultation is considered not carried out for reasons on the part of the Client and the Provider is entitled to charge a cancellation fee in the amount of 100% of the consultation price. The same applies in the case of drawing benefit points; in such case, the benefit points are not returned.
5.11 Technical difficulties:
5.11.1 In the case of technical difficulties on the part of the Client (e.g. insufficient internet connection, malfunctioning device, unavailability of e-mail/invitation), the procedure shall be analogous according to Article 5.10, unless the parties expressly agree otherwise.
5.11.2 In the case of technical difficulties on the part of the Provider or the psychologist, the Provider shall offer the Client a replacement appointment without a cancellation fee, or return the price for the consultation that did not take place.
5.12 If the Client does not use the purchased package of consultations, gift voucher or package of e-mail consultations within their validity period, the right to a refund of the price expires; this does not affect the mandatory consumer rights arising from legal regulations (in particular in cases where the Client did not request commencement of performance before the expiry of the withdrawal period, or where performance did not take place for reasons on the part of the Provider).
5.13 Unless otherwise stated for a specific service on the Website, packages of consultations and gift vouchers are transferable. If the Client does not use the service within the validity period of the package or gift voucher, the right expires; the Provider may, at the Client’s request, extend the validity once, however there is no legal entitlement to this. In the case of change of appointment, cancellation of the consultation or failure to attend (no-show), the individual drawing from the package or voucher is considered used, or the cancellation fee according to these Terms and Conditions shall apply; the same applies when drawing through benefit programs, whereby in such case the benefit points/credits are not returned, unless the parties agree otherwise.
5.14 Until the service is taken over by the Client, the Provider is entitled to withdraw from the contract at any time. In such case, the Provider shall return to the Client the paid amount in full without undue delay, by the same method by which the Provider received it from the Client.
Model form for withdrawal from the contract
6.
Delivery of the Service
6.1 The Provider of online psychological counselling services provides this service to the Client through online means of distance communication such as Google Meet, WhatsApp, Viber, Signal, Telegram and Microsoft Teams.
6.1.1 The Client acknowledges that the selected communication tool (e.g. Google Meet, Microsoft Teams, WhatsApp, Viber, Signal, Telegram) is a third-party service and may have its own terms of use and processing of personal data. Details, including information on possible recipients and transfer of personal data, are stated in the document “Personal Data Processing Policy” published on the Website.
6.2 After booking an appointment in the Provider’s calendar, the Client shall immediately receive from the Provider to their electronic address the following information:
6.2.1 confirmation of the date of the online psychological consultation,
6.2.2 the name of the psychologist who will provide the service to the Client,
6.2.3 a unique Client/consultation code.
6.3 At the time of the service agreed pursuant to these Terms and Conditions through Google Meet/MS Teams, the Client is obliged to log into the Google Meet/MS Teams application, where the psychologist will connect with them. The meeting invitation is sent to the Client automatically through Google Meet/MS Teams after the meeting is created to the e-mail address stated by the Client in the order. The Provider is responsible for sending organizational information (including the invitation) to the e-mail stated by the Client. The Client is responsible for the correctness of the stated contact details and for checking received mail (including spam/bulk folders). If the Client does not receive the invitation, they are obliged to contact the Provider without undue delay, but no later than 70 minutes before the start of the ordered service; if the ordered service appointment is agreed for a time shorter than 70 minutes from the conclusion of the contract (acceptance of the order), the Client is obliged to contact the Provider without undue delay after conclusion of the contract, no later than within 5 minutes. If the Client fails to fulfill this obligation and for this reason the consultation does not take place, the situation is considered a reason on the part of the Client and the procedure shall be analogous according to Article 5.10, unless the parties agree otherwise.
6.4 The Provider is not liable for errors or non-provision of the service connected with the Client’s lack of knowledge of the selected application. By ordering the service in the selected manner (through the chosen application), the Client confirms that they are able to use all functionalities of the selected application.
6.5 The consultation time begins at the agreed start of the consultation stated in the confirmation of the appointment. Late connection of the Client or technical preparation on the part of the Client does not extend the agreed duration of the consultation, unless the parties expressly agree otherwise. Earlier connection of the Client before the agreed start of the consultation does not affect the running of the agreed duration of the consultation.
6.5.1 If the Client orders a consultation in which more persons are to participate, the Client who ordered the consultation is responsible for the organisational and technical arrangement of the participation of the other persons (in particular forwarding the invitation/link, availability of participants and their technical equipment and connection). The absence of any of the other participants does not affect the commencement of the consultation, the running of the agreed time or the price of the service. The consultation shall take place with the participants who connect; the consultation time runs from the agreed start of the consultation regardless of whether all participants connect. If even the Client who ordered the consultation does not attend (does not connect) in time, the procedure shall be analogous according to Article 5.10 (no-show), unless the parties agree otherwise.
6.6 In the event of interruption of the connection due to internet outage or error in the Google Meet, WhatsApp, Viber, Signal, Telegram and Microsoft Teams programs on the part of the Client or the Provider, the service may be provided in another way, e.g. by telephone contact to the telephone number stated by the Client in the service order.
6.7 In the event that, due to reasons arising on the part of the Provider, it is necessary to provide the service in another way than stated in the order, the Provider is obliged to cover the costs connected with another method of provision.
6.8 In the event that, due to reasons on the part of the Client, it is necessary to provide the service in another way than stated in the order, the Client is obliged to cover the costs connected with another method of provision.
6.9 In the event of internet outage or error in the Google Meet, WhatsApp, Viber, Signal, Telegram and Microsoft Teams program, or impossibility to carry out a telephone call on the part of the Provider, the Provider is obliged to offer the Client a replacement appointment for the service.
6.10 If the Client chooses online video call as the method of consultation and does not provide correct and active contact details before the consultation appointment, the psychologist will contact them on their contact telephone number and the consultation will take place by telephone.
6.11 If the Client refuses a replacement appointment for reasons on the part of the Provider or the psychologist, the procedure shall be according to Article 5.11.2. If the Client refuses a replacement appointment for reasons on their part, the procedure shall be analogous according to the cancellation conditions stated in Articles 5.7 to 5.10, unless the parties agree otherwise.
6.12 Upon taking over the service, the Client is obliged to check the correctness of the service and in the event of any defects notify the Provider without undue delay.
6.13 In the event that the Client is visibly under the influence of alcohol or other intoxicating substances during the consultation, the psychologist has the right to terminate the consultation. The psychologist may also terminate the consultation in the event that the Client behaves vulgarly and aggressively. In such case, the Client is not entitled to any compensation, i.e. it is not possible to reschedule the consultation appointment nor will the money be returned by the Provider.
6.14 An e-mail consultation is provided as a one-time written response of the psychologist to the Client’s inquiry in a scope corresponding to the purchased variant. The Provider undertakes to send (deliver) the response no later than 24 hours from the moment when both (i) the payment of the service price is credited and (ii) the complete assignment pursuant to Article 6.15 is delivered (the later moment applies).
If the end of this period falls on a Saturday, Sunday or public holiday in the Czech Republic, the period is extended until the nearest following working day. A working day means Monday to Friday, excluding public holidays in the Czech Republic. The e-mail consultation does not include subsequent additional communication, unless otherwise stated for the specific service.
6.15 A complete assignment pursuant to Article 6.14 means an inquiry sent through the Website including all data and documents necessary for providing a response (in particular a comprehensible formulation of the inquiry and relevant context). If the assignment is incomplete, incomprehensible or does not allow provision of a response in appropriate quality, the Provider is entitled to request completion from the Client. In such case, the assignment is considered complete only at the moment of delivery of the completion and the period pursuant to Article 6.14 begins to run only from that moment (or from the crediting of payment, if it occurs later).
6.16 The response is considered delivered at the moment of its sending to the Client’s e-mail address stated in the order; the Client is obliged to check also spam/bulk folders.
7. Rights from Defective Performance
7.1 The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925 and related provisions of the Civil Code).
7.2 The Provider is liable to the Client that the service has no defects at the time of its provision. In particular, the Provider is liable to the Client that at the time when the service was provided:
7.2.1 the service has the properties agreed by the parties, and if there is no agreement, it has such properties as the Provider described or as the Client expected with regard to the nature of the service,
7.2.2 the service is suitable for the purpose stated by the Provider for its use or for which a service of this type is usually used,
7.2.3 the service is in the appropriate duration,
7.2.4 the service complies with the requirements of legal regulations.
7.3 The Client shall exercise rights from defective performance with the Provider at the contacts stated in Article 12.4.
7.4 The Client exercises rights from defective performance (complaint) with the relevant Provider via the e-mail stated in Article 12.4 and/or in writing to the registered office address of the Provider.
The complaint shall contain at least:
a) identification of the Client (first name and surname),
b) identification of the order/service (in particular order number, date of service provision, name of the psychologist, if relevant),
c) description of the claimed defect and the Client’s request for the method of its settlement.
The Provider shall confirm receipt of the complaint to the Client without undue delay and shall settle the complaint without undue delay, no later than thirty (30) days from the date of its exercise, unless a longer period is agreed with the Client. If the complaint does not contain the necessary data, the Provider shall request completion from the Client; this does not affect the period for settlement of the complaint pursuant to this Article.
8. Other Rights and Obligations of the Contracting Parties and the Nature of the Provided Services and Crisis Situations
8.1 The Client acquires the right to the service by payment of the full price of the service.
8.2 The Provider is not bound towards the Client by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
8.3 The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: adr.coi.cz, is competent for out-of-court settlement of consumer disputes; further information is available on the relevant website of the Czech Trade Inspection Authority.
8.4 The Provider is authorised to sell the service on the basis of a trade licence. Trade control is carried out within its competence by the relevant trade licensing office. Supervision in the field of personal data protection is performed by the Office for Personal Data Protection. The Czech Trade Inspection Authority performs, within a defined scope, among other things supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
8.5 The provisions of Section 1765 et seq. of the Civil Code are not affected hereby; the arrangement on change of circumstances shall apply only to the extent permitted by legal regulations and consumer protection is not limited thereby.
8.6 It is prohibited to make any audio or video recording of the consultation without the prior consent of the psychologist, regardless of the purpose and regardless of whether the recording is to be made available to third parties. If the psychologist agrees to the making of an audio recording, this fact must be stated at the beginning of the recording. Making any recording is possible exclusively for own use; it is prohibited to further distribute such recording in any manner. Violation of this point will be legally enforced. The Client is liable to the Provider and/or the psychologist for damage and non-material harm arising from breach of this obligation, including costs connected with enforcement of rights.
8.7 If the Client makes a recording of the consultation with the consent of the psychologist, the Client arranges this technically themselves. The time during which the Client prepares the recording equipment during the consultation is already counted as part of the consultation time and it is not possible to require extension of the consultation by this time.
8.8 If the Client requests a written or personal statement for court, this is possible only with the prior consent of the psychologist. The Client pays all fees for travel and the time which the psychologist spends at court.
8.9 The provided services have the nature of professional psychological counselling and support in the area of coping with life, personal and work situations.
8.10 Unless expressly stated otherwise for a specific service on the Website, the services do not represent the provision of health services or medical care (in particular diagnosis or treatment of a health condition) and do not replace the care of a physician, psychiatrist or other healthcare professional.
8.11 In the event that during the consultation a need for medical care or specialised professional treatment arises, the Client may be informed of this fact and recommended to contact the relevant medical facility or specialist.
8.12 Acute conditions and crisis situations: The services are not intended to address acute conditions requiring immediate medical or crisis intervention. In the event of an immediate threat to the life or health of the Client or another person, the Client is obliged to contact the emergency line 112 or 155. In such situation, the Provider is entitled to terminate the consultation and refer the Client to appropriate crisis assistance (e.g. the First Psychological Aid Line 116 123, according to availability of the operator).
8.12.1 In the event of an immediate threat to the life or health of the Client or another person, the psychologist is entitled to terminate the consultation and recommend that the Client contact crisis services. If necessary for the protection of vital interests, the Provider is entitled to take appropriate measures aimed at ensuring safety.
8.13 The Client acknowledges that consultations and recommendations of the Provider have a supportive character and are not binding instructions; the Client bears responsibility for their own decisions and actions.
8.14 The Provider is not liable for consequences of the Client’s actions which are not caused by breach of obligations of the Provider in the provision of the service, especially if the Client acted contrary to the recommended procedure or without taking into account their specific situation.
8.15 These provisions shall not be interpreted as exclusion or limitation of the Client’s rights as a consumer, rights from defective performance or the right to compensation for damage to the extent stipulated by legal regulations.
9. Protection of Personal Data
9.1 The Provider processes the Client’s personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legal regulations. Basic information about the processing of personal data is stated in this Article; detailed information is available in the document “Personal Data Processing Policy” published on the Website.
9.2 The Provider processes in particular identification and contact data (e.g. first name, surname, e-mail, telephone), data about orders and payments, data related to the User Account and further data necessary for the provision of the service (e.g. selected communication channel). The Client acknowledges that within the provision of psychological counselling, information of a personal nature may also be communicated; the Provider and the psychologist handle such information as confidential.
9.2.1 The Client acknowledges that within the provision of the service, special categories of personal data may be processed (e.g. data on mental health) and that details, including legal bases for processing of such data, are stated in the Personal Data Processing Policy on the Website. The Client undertakes not to provide the Provider with personal data of third persons unless they have a legal reason or consent of the concerned person.
9.3 The legal bases for processing are in particular:
a) performance of the contract and implementation of measures adopted prior to conclusion of the contract (Article 6(1)(b) GDPR);
b) fulfillment of legal obligations of the Provider (Article 6(1)(c) GDPR), in particular in the area of accounting and taxes;
c) legitimate interest of the Provider (Article 6(1)(f) GDPR), in particular in protection of legal claims, system security and prevention of misuse;
d) consent of the Client (Article 6(1)(a) GDPR), if required (typically for marketing and analytical purposes beyond legal possibilities).
9.4 For the purpose of ensuring operation and provision of services, the Provider may use processors (e.g. providers of hosting, e-mail communication, accounting, payment services, technical support and others). Personal data may also be made available to competent public authorities if required by legal regulation. Current information about categories of recipients is stated in the “Personal Data Processing Policy” on the Website.
9.5 The period of processing differs according to purpose:
a) data related to performance of the contract and User Account – for the duration of the contractual relationship and for a reasonable period after its termination;
b) accounting and tax documents – for the period required by legal regulations;
c) data for the purpose of protection of legal claims – for the duration of limitation periods and the period necessary for their assertion/defence;
d) marketing – until withdrawal of consent, or until objection/unsubscription in accordance with applicable legal regulations.
9.6 The Client has rights pursuant to GDPR, in particular the right of access to personal data, rectification, erasure, restriction of processing, data portability, the right to object and the right to lodge a complaint with the Office for Personal Data Protection. The Client may exercise their rights at the contacts stated in Article 12.4.
9.7 The Client acknowledges that they are obliged to provide the Provider with truthful and up-to-date data necessary for performance of the contract, in particular during registration, in the User Account and when placing an order.
9.8 In the event that the Client believes that the Provider or a processor (within the meaning of Article 9.4) processes their personal data in contradiction with legal regulations, they may exercise their rights pursuant to GDPR at the contacts stated in Article 12.4.
9.9 Information and actions pursuant to GDPR are provided to the Client free of charge. The Provider may request a reasonable fee only in cases stipulated by GDPR, in particular if the Client’s request is manifestly unfounded or excessive.
10. Sending of Commercial Communications and Storage of Cookies
10.1 The Provider is entitled to send the Client necessary information related to the provision of the service (in particular order confirmation, organisational information regarding the consultation appointment, payment and invoicing information) to the Client’s electronic address. Commercial communications (marketing) may be sent by the Provider in accordance with applicable legal regulations; the Client has the possibility to unsubscribe from their sending at any time. The sending of commercial communications is governed by applicable legal regulations; if consent is required, it shall be requested separately. Unsubscription is possible through a link in the e-mail or by contacting the Provider.
10.2 The Website uses cookies and similar technologies. Necessary cookies are processed on the basis of the legitimate interest of the Provider for the purpose of proper functioning of the Website and ensuring the provided services. Other types of cookies (e.g. analytical and marketing) are used only on the basis of the Client’s consent granted through the cookie bar, which the Client may withdraw or adjust at any time in the cookie settings on the Website. Detailed information is stated in the document “Cookie Policy” published on the Website.
11. Delivery
11.1 Delivery to the Client may be made to the electronic mail address stated in their User Account or stated by the Client in the order.
12. Final Provisions
12.1 If the relationship established by the contract for the provision of psychological counselling contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.
12.2 If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, a provision whose meaning most closely corresponds to the invalid provision shall replace the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
12.3 The contract for the provision of psychological counselling including the Terms and Conditions is archived by the Provider in electronic form and is not accessible.
12.4 Contact details of the Provider: electronic mail address support@mojra.info, telephone: +420 731 226 690.
In Ludgeřovice on 12 February 2026
*These Terms and Conditions have been drawn up in the Slovak language. Legal relationships between the seller and the buyer are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
